First time rental customer. Staff was very friendly and moved quickly to ensure we had as much time on the water as possible. 24' pontoon was in great condition and had no issues. Was not asked to leave this review, it just went that well I felt the need. Will be returning in the near future.
Location was good! But resorts are not clean bugs spider infested everywhere , it seems after leaving every guest they barely clean up the place. One of the big green house we got had insufficient ac unit for the room, bathroom shower water would run to the bed room , not enough toilet paper, or towel for 12 persons house. We enjoyed the place tho it just their service and cleanliness wasn't up to the price they were charging.
Great people. Great service. Rented pontoon boat for week. Will be back next year. Boat went from Swan Bay to Grindstone no problems. Made for great fishing platform! Mornings fishing to evening cruise ... So nice.
Stayed at the chalet. It was spacious. The gas insert fire place works well and is a nice touch. The couch in the main living area was worn and we had to cover it with blankets we brought with us because no one wanted to sit on it. Gross. The wooden kitchen set was sticky even after we wiped it down. There were spiders throughout the dwelling and a serious problem with flies. You will be charged the full $250 security deposit if you leave anything in the bathroom including little bottles of shampoo or if the cot mattress is not on the base. The management charged us $250 because of this, poppy seeds on the stove top, and one bathroom trash we missed in terms of emptying it out. They we not sympathetic that I was rushed in for emergency surgery during our stay. We left $20 tip for housekeeping. In fairness, it probably took a total of 10-15 minutes to throw out the shampoos and trash, wipe up the poppy seeds, and put the mattress back on the base (don't they clean it, or spray it down at least after check out?). Totally overpriced and unpleasant. We will never go back.
Great place!! Nice people!! It has a nice area of boat docks, tiki bar with live music, pool, and campfire social area. They serve a great fish fry on Friday along with a great grocery store and liquor store in walking distance. They also rent bikes,kayaks and motor boats. The resort is full hookups, concrete pads and patio along with new picnic tables and fire pit. We will be returning every summer! Take in mind its new and they still have some work to do.
Swan Bay Resort Marina is a US Rv Park based in Alexandria Bay, New York. Swan Bay Resort Marina is located at 43615 NY-12, Alexandria Bay, NY 13607, USA.
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