I paid to have my car towed to this dealership, from where I purchased my car from in 2013, after it overheated at 112,000 miles. I chose this dealership over several closer dealerships from where my car broke down BEACUSE it was my home town and I had purchased my vehicle from them. The lack of communication and horrendous treatment I received from the service department was frustrating, insulting and even a bit humiliating. At first, I tried to be patient assuming they would call me when they got to it, but after 5 days I called. No one knew what was wrong. After one week, they still hadn't gotten to looking at my vehicle. When I questioned it, the service manager told me that she was doing me a favor looking at it because I didn't have an appointment. I tried to schedule an appointment, despite my vehicle being in their care for over one week. I was given many excuses that the service department was new and they were acclimating. She assured me she would personally update me. After 2 weeks I went to pick up my car and pay for whatever the cost would be to have it towed. It was finally sitting on a lift. After speaking in-person to a service tech who said they would update me that night, we awaited a phone call. That didn't happen and so after 2.5 weeks I filed a complaint with Jeep. The next day I received a call from the General Manager who assured me that he would make it right. At first I stated that I wasn't interested in trading in my vehicle with them, but he persisted. He asked for a chance to improve the issue. He also stated the service department was having issues. After I agreed to hear his offers, he called back with another Compass offer, to which I replied "no." He stated that someone would do some research that could "devote more time" would phone me Tuesday, after the Memorial Day holiday. I heard from no one. I only knew that my vehicle was finished being worked on because I drove by and saw it sitting outside, they never phoned me to say that it was free to be towed away. I showed up to the dealership today, June 1, and paid for my vehicle. The total cost was $120, during the 3 weeks my car spent on their lot, they spent 1 hour working on my vehicle (75 dollar charge) and filled a fluid (36 dollars charge). On my way out, I stop in to see the GM and I introduced myself, he didn't even stand when I shook his hand. I explained that I was having my car towed to another garage and that I had not heard from anyone after speaking with him. His response, was a simple "okay" and I walked out. Unfortunately, I am now shopping for a new vehicle, something other than a Jeep. And I will never shop locally with FX Caprara in Alexandria Bay, NY.
Service department is awesome
Service department was excellent. The service manager was courteous polite and professional. I would recommend this service to anyone. Also, the entire staff was very helpful.
Inspection
Always treat us very well! George is the BEST
F X Caprara Dodge Chrysler Jeep is a US Car Dealer based in Alexandria Bay, New York. F X Caprara Dodge Chrysler Jeep is located at 44170 NY-12, Alexandria Bay, NY 13607, USA.
Please contact with F X Caprara Dodge Chrysler Jeep using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find F X Caprara Dodge Chrysler Jeep opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.